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Call Handler

Band 2

Main area
GP Out of Hours
Band 2
Part Time 10 hours per week
Job ref
Wrexham /Flinthsire
Wrexham / Flintshire
£17,652 to £19,020 per annum pro rata
Today at 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including childcare voucher schemes, work-life balance policies and on-site crèche facilities.

Visit our web site  Today:

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.



Hoffai Gwasanaeth Meddyg Teulu y Tu Allan i Oriau Gogledd Cymru yn Uwch Adran y Dwyrain wahodd ceisiadau am aelod staff rhan amser i Ddelio â Galwadau, i weithio o'r ddau safle yn Ysbyty Maelor Wrecsam neu Ysbyty Cymuned Glannau Dyfrdwy fel bod angen. Bydd disgwyl i'r ymgeiswyr weithio 10 awr yr wythnos/ 43.45 awr bob mis gyda sifftiau sy'n cynnwys nosweithiau, penwythnosau, gyda'r nosau a gwyliau'r banc.

Bydd y rôl yn cynnwys:

1. Bod yn bwynt cyswllt cyntaf i gleifion sy'n ffonio Gwasanaeth Meddyg Teulu y tu Allan i Oriau Gogledd Cymru.

2. Cofnodi manylion yr alwad ar y system gyfrifiadurol gan roi digon o fanylion i alluogi clinigwyr i ffonio'r cleifion yn ôl a rhoi'r canlyniad clinigol mwyaf addas.

3. Gyda hyfforddiant penodol, gallu nodi cyflyrau sy'n bygwth bywyd a chyfeirio'n briodol.

4. Bydd gofyn i’r aelod o staff sy’n delio â galwadau gyflenwi'r rota ar gyfer nosweithiau, gyda'r nosau yn ystod penwythnosau ac yn ystod gwyliau'r banc; gyda’r gallu i gyflenwi ar gyfer gweddill dyddiau'r penwythnos a gyda'r nosau yn ystod yr wythnos waith. Bydd hyd y sifftiau yn amrywio rhwng 4.75 ac 8 awr.

Darperir hyfforddiant llawn.

Mae’r gallu i siarad Cymraeg yn ddymunol ar gyfer y swydd hon

Dyddiad cau: 22 Medi 2019

Ar gyfer manylion pellach a gwybodaeth, cysylltwch â: 

Claire Perry / Rebecca Griffiths, GP Out of Hours East.

Ffon: 01244 834970


North Wales GP Out of Hours East Division would like to invite applications for part-time Call Handlers, to work from both bases in Wrexham Maelor Hospital or Deeside Community Hospital as required. There will be an expectation of applicants to be able to work 10 hours per week/43.45 hours per month with shifts covering evenings, weekends, overnights and bank holidays.

The role will involve:

1.To be the first point of contact for patients telephoning the N.Wales GP Out of Hours Service.

2. To log details of the call on to the computer system entering enough detail to enable clinicians to call the patients back and provide the most suitable clinical outcome

3. With specific training, be able to identify life threatening conditions and sign post appropriately

4. The requirement is for call handlers to cover the rota for nights, weekend evenings and Bank Holidays; with an ability to provide cover for the remainder of the weekend days and weekday evenings. Shift length varies from 4.75 to 8 hours.

Full training will be provided.

The ability to speak Welsh is desirable for this post.

Closing date: 22 September 2019

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Apply online now

Further details / informal visits contact

Claire Perry or Rebecca Griffiths, GP Out of Hours East.

Tel: 01244 834970