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Switchboard Call Handler

Band 2

Main area
Band 2
Part Time 24.25 hours per week
Job ref
Wrexham Maelor Hospital
£17,652 to £19,020 per annum pro rata
24/07/2019 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.


Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including childcare voucher schemes, work-life balance policies and on-site crèche facilities. Visit our web site today:

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

And … If successful  why not join our temporary staffing Bank where you will have greater flexibility of when you work and we can support you to choose the shifts that fit in with your lifestyle and timetable. We will also introduce you to our smartphone App that allows you to share with us your availability.

For more information, please contact our friendly team on 03000 850 044 press 1, 2 or 3

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.



Mae gan yr Adran Gwybodeg gyfle i Dderbynnydd Galwadau/Gweithredwr Switsfwrdd yn cyflenwi shifftiauDydd & Nos a Dydd. Mae'r swyddi ar gyfer  yn Ysbyty Maelor.

I weithio fel rhan o dîm yn darparu gwasanaeth switsfwrdd cynhwysfawr, o safon uchel i Fwrdd Iechyd Prifysgol Betsi Cadwaladr, 24 awr y diwrnod 7 diwrnod yr wythnos.

Mae'r gwasanaeth Tu Allan i Oriau yn defnyddio cyfrifiadur i chwilio am gleifion sydd wedi cael eu derbyn gan ddefnyddio system benodol y safle.
Gweithredu'r system galw mewnol i gysylltu staff ar gyfer galwadau mewnol ac allanol.

Blipio galwadau pell, gan roi gwybodaeth rhifol a llafar, gan aros am ymateb a rhoi'r sawl sy'n galw drwodd i adran fel y gofynnir, os nad oes unrhyw ymateb, monitro'r sefyllfa gan weithredu'n addas.

Cynnal y gweithdrefnau brys amrywiol ar gyfer ataliadau'r galon, tân, digwyddiadau mawr, ymosodiadau personol ayyb. a chynnal cofnodion yn unol â chyfarwyddiadau/triniaethau gweithredol.

Ailosod batris ar gyfer derbynyddion galwadau mewnol, trefnu galwadau newydd os ydynt yn ddiffygiol a darparu cyfarwyddiadau i ddeilwyr blîp ar ddefnydd cywir.

Y gallu i siariad cymraeg yn hanfodol.

Mae’r gallu i siarad Cymraeg yn ddelfrydol ar gyfer y swydd hon

Dyddiad cau: 24 Gorffennaf 2019

Am fanylion pellach, cysylltwch â:

Amanda Weston
03000 850410

The Informatics Department has an opportunity for a permanent part time 24.25 hours per week Band 2 Call Handler/Switchboard Operators covering Nights and Days at Wrexham Maelor Hospital . 

To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week.
Out of hours, use a computer to find patients who have been admitted using the site specific system.

Operate the internal paging system to contact staff for both internal and external calls.

Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action.

Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures.

Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.

The ability to speak Welsh is essential for this post.

Closing date: 24 July 2019

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Further details / informal visits contact

Amanda Weston
03000 850410