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Administration Assistant - Physiotherapy/CMATS Wrexham

Band 2

Main area
Administration & Clerical
Band 2
Full Time 37.5 hours per week
Job ref
Wrexham Maelor Hospital/Glyndwr University
£18,185 - £19,337 per annum
Salary period
09/08/2020 23:59


In line with the Welsh Language Policy, all patient facing roles now have a requirement for fluent Welsh speakers (level 3+) as an essential requirement.

We are unable to shortlist unless candidates meet this requirement.

To provide comprehensive reception and booking support for the Physiotherapy/Clinical Musculoskeletal Assessment and Treatment Service (CMATS)

Working as part of a friendly team, your role will involve inputting patient referrals on to the patient administration system and contacting patients by letter and telephone to arrange appointments. You will also meet and greet patients at Reception.

Excellent IT skills, ideally in using a hospital administration system (or similar) are essential and you’ll need to be an excellent, tactful communicator.

We are looking for someone to be part of the busy team, who works confidently and efficiently, demonstrating a helpful, courteous, professional and sensitive manner at all times.

By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

You may be required to provide cover at alternative hospitals in the geographical area.


The ability to speak Welsh is essential for this post


Closing Date: 9 August 2020



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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are essential

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Further details / informal visits contact

Donna Henstead - Business Support Manager