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Clerical Officer/Receptionist

Band 2

Main area
Central Area Teams
Band 2
Full time 37.5 hours per week
Job ref
Denbigh Infirmary or Ruthin Community
Denbigh or Ruthin
£17,652 to £19,020 per annum pro rata
19/06/2019 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.


Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including childcare voucher schemes, work-life balance policies and on-site crèche facilities. Visit our web site today:


Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.


Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.



  • Cynnig cymorth cyffredinol i ddarparwyr gwasanaethau a defnyddwyr a chreu delwedd bositif a chyfeillgar i gleifion ac ymwelwyr eraill, naill ai wyneb yn wyneb neu dros y ffôn.
  • Derbyn cleifion, eu hasesu a'u cyfeirio o ran cael mynediad at y gwasanaeth neu'r gweithiwr proffesiynol gofal iechyd mwyaf priodol, yn gwrtais, effeithiol ac yn effeithlon.
  • Ymgymryd ag amryw o ddyletswyddau gweinyddol i gynorthwyo i redeg y Swyddfa Gyffredinol yn esmwyth, yn cynnwys darparu cefnogaeth glercyddol i staff clinigol ac aelodau eraill o'r tîm
  • Hwyluso cyfathrebu effeithiol rhwng cleifion, aelodau o'r tîm, gofal eilaidd, ac asiantaethau gofal iechyd a lles cysylltiedig eraill.


  • Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team
  • Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies

The ability to speak Welsh is essential for this role.

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